Refund policy

Digital products only

Night Sky Miniatures sells digital 3D print files (STL and related formats) only. We do not sell or ship physical models. When you buy from our store, you receive a download link for the files once payment is complete.

Digital files can't be "returned" in the usual sense because they can't be un-downloaded. So we don't offer refunds or exchanges for change of mind. This includes buying the wrong product, deciding you no longer want it, or buying something you already own.

Please check the product description, scale (28mm / 1:56), and included parts before you buy. If you're unsure whether a model suits your needs, email us before purchasing and we will be happy to help.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if a file:

  • is faulty or corrupted and won't open or slice
  • is significantly different from its product description or images
  • is missing parts that were listed as included
  • has a design defect that stops it from printing as intended when set up correctly

If one of these problems happens, contact us. We'll first try to fix it by sending a corrected or replacement file. If we can't fix the problem within a reasonable time, or if it's a major failure, you can choose a full refund.

What isn't covered

We can't offer refunds for problems caused by factors outside the file itself. These include:

  • printer calibration, hardware faults, or resin/filament issues
  • slicer settings, supports, or orientation choices
  • printing at a different scale from the one the file is designed for
  • failing to download files before a download link expires (contact us and we'll reissue the link)
  • incompatibility with software or hardware not listed in the product description

We're glad to offer printing suggestions where we can, even when a refund doesn't apply.

Download problems

If your download link doesn't arrive, stops working, or expires, email us with your order number and we'll resend it at no cost.

How to request help or a refund

Email matthew@nightskyminiatures.com within 30 days of purchase with:

  • your order number
  • the product name
  • a description of the problem, plus screenshots or photos where helpful (for example, slicer previews showing the issue)

We aim to reply within 5 business days. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

Licence and refunds

Our files are licensed for personal use only, unless a commercial print and sell subscription is in place. Personal use excludes printing and selling physical prints. Digital files may never be shared or on sold. If you receive a refund, your licence to use the files ends and you must delete all copies.

Chargebacks

If you have a problem with an order, please contact us first. We'll work to resolve it quickly. Filing a chargeback without contacting us can delay the outcome for everyone.

Contact

Night Sky Miniatures
matthew@nightskyminiatures.com | store.nightskyminiatures.com